Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to information collected when you visit, register with or use the Aussie Play Casino website and related online services. It is intended for players in Australia and should be read together with the website’s other terms, notices and responsible gambling information. The policy describes common data handling practices for an online gambling service in clear and general terms.

Personal information means information that identifies you or could reasonably be connected with you. The information handled about a player will depend on how the website is used, the account features accessed, the payment methods selected and the checks that must be completed. Some information is provided directly by you, while other information is collected automatically when you use the website.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is needed for a particular activity, you may be asked to provide it. You can change certain choices later, although withdrawing consent does not affect processing that is permitted or required for other reasons.

Keeping information accurate

Players should provide information that is complete, accurate and current when opening or using an account. Keeping details up to date helps with account access, identity checks, payment processing, customer support and the protection of your account. If your details change, you can contact privacy support to ask for an update or correction.

2. Information we may handle and why

Aussie Play Casino may handle different categories of information in order to provide online gambling services, maintain account security and meet applicable obligations. The following examples describe the information that an online casino typically needs. Not every player will provide every type of information, and the exact information collected may vary according to your activity.

• Account details, such as your name, date of birth, username, password, contact details and account preferences. These details help create and manage your account, communicate with you and provide requested services.
• Identity and verification information, which may include documents or information used to confirm your identity, age, location or eligibility. This information supports customer verification, account protection and anti-fraud checks.
• Payment and transaction records, including deposits, withdrawals, betting or gaming activity, payment method information and related account history. These records help process transactions, resolve payment questions, prevent misuse and maintain accurate financial records.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and information about how you use the website. This can help keep the service reliable, understand website performance and detect unusual or unauthorised activity.
• Cookie and similar technology information, including details about website visits, selected preferences, session activity and interactions with pages or features. This information helps the website function and can support security, analytics and a more consistent user experience.
• Communications and support information, such as messages, enquiries, complaints, feedback and records of interactions with the support team. This allows questions to be answered, issues to be investigated and service quality to be reviewed.

How information is used

Information may be used to open and operate your account, provide website features, process deposits and withdrawals, record gaming activity and respond to requests. It may also be used to verify identity and age, protect accounts, identify suspicious behaviour, prevent fraud, reduce security risks and support safer gambling processes.

Information may also be used to meet legal and operational obligations, keep required records, deal with disputes, enforce website terms, improve the website, test technical functions, understand general usage patterns and maintain business continuity. Where marketing communications are permitted, information may be used to send news, offers or service updates in line with your preferences.

Service messages that are necessary for account administration, security, transactions or important changes may still be sent even if you opt out of promotional marketing. These messages are intended to support the operation and security of your account rather than promote products or offers.

3. Sharing, security and retention

Personal information is handled only for appropriate business, service, security or compliance purposes. It may be made available to carefully selected providers that help operate the website and its services. Examples may include technology, hosting, customer support, identity verification, payment processing, fraud prevention, security, analytics and communications providers.

Where information is shared with a service provider, the provider is expected to handle it for the relevant purpose and according to suitable confidentiality and security requirements. Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected misuse, to resolve a dispute, or where disclosure is required or permitted by applicable requirements.

Depending on how services are delivered, information may be processed or stored using systems located in Australia or another country. Where this occurs, reasonable steps are taken to support appropriate handling and protection of personal information. The safeguards used may include access controls, authentication measures, monitoring, secure storage and procedures for identifying and responding to security incidents.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details confidential, sign out of shared devices and contact support promptly if they suspect that an account or device has been compromised. Aussie Play Casino will not generally ask you to disclose your password through an unsolicited message.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with appropriate procedures.

4. Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or data item stored on your device that can remember session information, preferences or activity. Some cookies are needed for basic website functions, account sessions, security and navigation. Other cookies may help with analytics, performance, personalisation or understanding how visitors use the website.

You can manage or remove cookies through your browser settings. You may also be able to block certain categories of cookies. If you disable cookies, parts of the website may not work as intended, and some preferences or account functions may not be retained. Browser settings are controlled by you, so the available options will depend on the browser and device you use.

Requests and choices available to you

Subject to applicable requirements and reasonable verification, you may ask to exercise privacy rights in relation to your personal information. These rights can include asking for access to the information held about you, requesting correction of information that is inaccurate or incomplete, and asking for deletion of information that is no longer needed or is otherwise eligible for removal.

• Access: request a copy or explanation of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: request removal of your information where it is no longer required and no applicable exception prevents deletion.
• Marketing consent: withdraw your consent to promotional communications or update your marketing preferences.

To make a privacy request, contact support@aussieplaycasino.click. Please explain what you are requesting and provide enough information for the relevant account or records to be identified. For your protection, reasonable steps may be taken to verify your identity before information is disclosed or changed. If a request cannot be completed in full, you will be given a general explanation where appropriate.

You can usually unsubscribe from promotional email communications by using the preference or unsubscribe option included in the message. You may also contact support@aussieplaycasino.click to withdraw consent to marketing. Stopping promotional communications will not necessarily remove your account information or stop essential service, security or transaction messages.

Changes to this policy

This Privacy Policy may be updated when website features, data practices or applicable requirements change. The current version will apply to information handled after it is published. Players should review this page from time to time to remain informed about how information is managed. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.