Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, and past results do not predict future outcomes. You should only gamble with money you can comfortably afford to lose after essential costs have been paid. Gambling should never be treated as a source of income, a solution to debt or a way to recover previous losses.

Before you start, consider how gambling fits within your budget and your usual leisure activities. Decide how much time and money you are prepared to spend, and regard that amount as the cost of entertainment. Once your planned amount or time has been used, stop for the day. Do not increase your stake simply because you have lost, and do not assume that a win means you should continue playing.

Make informed decisions

Responsible gambling starts with realistic expectations. The outcome of a game is uncertain, and no strategy can remove the possibility of losing. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to distract yourself from personal concerns. Your judgement may be affected in these situations, which can make it harder to follow the limits you have set.

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not chase losses by increasing your bets or playing for longer.
• Treat wins as part of the gambling experience rather than as a reason to continue.
• Avoid gambling as a response to stress, loneliness, boredom or financial pressure.

Tools to help you stay in control

Planning your gambling in advance can make it easier to recognise when you have reached your personal limit. Use any account controls that are available to you, and review your choices regularly. Depending on the service and the applicable requirements, tools may include deposit limits, loss limits, session reminders, activity statements, cooling-off periods and account closure or self-exclusion options.

Set a budget before playing

Choose an amount that is affordable within your normal entertainment budget. Do not decide your limit after you have started playing, when excitement or disappointment may influence your decisions. If you deposit funds, consider the deposit as spent entertainment money. Keep a record of your deposits, withdrawals, bets and playing time so that you have a clear view of your activity.

Use breaks and cooling-off periods

A short break can help you reset and check whether you are still making a deliberate choice. Step away from the website, move to another activity and return only if you remain within your planned limits. If you find it difficult to stop, a longer cooling-off period may be more appropriate. During a break, avoid replacing online gambling with other gambling activities.

Consider self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a defined period or indefinitely. It limits access to gambling services in accordance with the relevant process and conditions. If you choose self-exclusion, consider removing saved payment details, using device or website blocking tools and asking a trusted person to support your decision. Self-exclusion is most effective when combined with professional support and practical changes to your daily routine.

1. Decide whether a spending limit, a break or self-exclusion best matches your needs.
2. Apply the selected control before your gambling increases.
3. Tell someone you trust about the limit or exclusion if this will help you stay accountable.
4. Review your financial arrangements and remove easy access to funds used for gambling.
5. Seek support if you cannot maintain the control you have chosen.

Recognising when gambling may be causing harm

Gambling can become harmful gradually. A person may initially believe they are in control, then spend more time or money than planned. Warning signs can affect finances, work, study, relationships, health and emotional wellbeing. One sign does not automatically mean that someone has a gambling problem, but repeated concerns should be taken seriously.

Possible warning signs

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Trying to win back losses or believing a big win will solve financial problems.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, using savings or missing bills because of gambling.
• Neglecting work, study, family, social activities, sleep or personal responsibilities.
• Feeling anxious, guilty, irritable or low after gambling.
• Attempting to cut back or stop but returning to gambling repeatedly.
• Gambling to escape difficult feelings or to change your mood.
• Arguing with family members, friends or colleagues about gambling.

Take action early

If any of these signs feel familiar, stop and review your gambling now rather than waiting for the situation to become more serious. Close or restrict your account where appropriate, take a meaningful break and speak openly with someone you trust. A partner, family member, friend, doctor, counsellor or financial counsellor can help you look at the situation without judgement.

Do not try to solve gambling losses by gambling more. Make a list of immediate financial commitments, protect money needed for essentials and consider getting independent financial advice. If gambling has affected a relationship, honest communication and professional support may help rebuild trust. Recovery is possible, and asking for assistance is a practical step rather than a failure.

If you feel distressed

Gambling-related stress can feel overwhelming. If you feel unable to cope, contact a qualified health professional or an Australian gambling support service for confidential guidance. If you or someone else is in immediate danger, contact emergency services or seek urgent help. You do not need to wait until a problem becomes severe before asking for support.

Our commitment to safer gambling

Aussie Play Casino is committed to providing information that helps adults make informed choices about gambling. We encourage players to understand the risks, use available account controls and seek assistance when needed. We may take steps in line with applicable requirements and our operating procedures where activity suggests that a player may be experiencing harm or is not using the service responsibly.

Age and access requirements

Gambling services are intended for adults who meet all applicable age, identity, location and legal requirements. Do not allow anyone else to use your account, and keep your login details secure. Parents and guardians should use appropriate device, payment and account controls to help prevent children from accessing gambling services. If you believe a minor has accessed an account, stop the activity and report the concern through the available support channel.

Protect your account and information

Use a strong, unique password and do not share it with another person. Keep your devices and payment accounts secure, and review account activity for anything you do not recognise. Responsible gaming also includes protecting your personal and financial information. Our privacy information explains how personal data is handled, while the applicable terms explain account responsibilities and the conditions of using the service.

Support is available

You can seek help from a qualified counsellor, psychologist, doctor, financial counsellor or Australian gambling support service. Support may be available for you as well as for family members and friends affected by someone else’s gambling. These services can help with budgeting, self-exclusion, emotional wellbeing, communication and planning for recovery. Reaching out early can make it easier to regain control.

Responsible gambling is a personal decision supported by practical tools, honest self-assessment and timely assistance. If gambling is no longer enjoyable, is affecting your finances or is causing concern, the safest choice may be to stop and seek help. Your wellbeing should always come before gambling.